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下單方法：
✿網上自助下單(可以在付款時選擇用信用卡結帳或線下付款形式 PAYME /FPS /ATM結帳)
Order on this website and complete the payment online or offline
✿Worldwide Shipping
✿Door to Door service of SF express
✿Some photos are for sample purposes only, colour may vary Please manage your expectations
✿No cancellation of Pre-orders.
✿台灣和澳門地區HKD1500包郵
✿某些地區因為疫情問題只能用海運
✿因台灣海關的需要，台灣客人請填寫中文全名和身份證或居留證號碼作認證用途。
如有任何疑問想再作查詢，歡迎透過此網站或者IG聯絡我們。
✿日本の方へのお願い： 海外から発送するため、お名前とご住所を英語にてご記入いただきますようお願い申し上げます。 お客様にはご不便をおかけいたしますが、 何卒ご理解賜りますようお願い申し上げます。
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MEMBERSHIP
✿Get a membership in a single bill over HKD3800
✿membership discount cannot be applied together with other discount
✿Your membership is valid until further notice
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會員
-可享有我們品牌服飾的八五折優惠
-只限Atelier De C Ć collection 的服飾
-享有會員禮物(不定時)
-其他進口貨品和Skin Care 系列（則沒有會員85 折優惠)
非會員
一律都是用正價購買所有貨品
-可以享有公開優惠（例如新品限時優惠）
✿香港地區满HKD400包郵
✿其他地區會按包裹體積重和相應地區的郵費額外收取郵遞費
✿台灣和澳門地區一律$1500包郵（其他地區可聯絡我們查閱）
✿客人或需要自行負責收件地址相應國家的海關所徵收的額外稅項或附加費。
會員政策
✿一次性購物滿港幣$3800 後自動成為會員
✿會員會自動接收由我們發送的優惠券編號的電郵，此優惠券編號只適用於在網上用信用卡購物
✿會員優惠不能跟其他優惠重疊使用
✿ 會員優惠只供會員本人使用，不得轉讓予他人使用
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✿基本上店內Atelier De C Ć collection貨品都是made-to-order, 敬請購買前請細心查閱尺寸資料，因為尺寸問題是不能申請退款或者退貨的。
✿如遇上質量問題可以在貨品簽收後24小時內跟我們聯絡，逾期不理**
✿一般情況下若不是質量問題例如衣服嚴重損壞，我們是不接受退貨退款的!！請務必留意，感謝體諒！因為每件衣服都是獨立根據訂單製造，並不是工廠批量生產，製作成本不菲。
✿因為made -to-order產品大多都是逐件人手製造，所以尺寸會有1至5cm偏差，布料因為每個批次也有不同所以也會有些許色差問題，但盡量都會跟網站上圖片的樣衣製造的，所有衣服寄出前都會經過仔細檢查，因為本店是一人主理，有時候也會無法及時發現一些瑕疵和線頭未剪等等的部份，完美主義者請慎重考慮才購買!完美主義者請慎重考慮才購買
感謝大家的耐性和體諒。
✿含有多過一項貨品的訂單一概默認待全部貨品準備好後才一併寄出。
✿現貨3-8 個工作天寄出
✿預購貨品 約10-40個工作天(不包含週末和公眾假期），但根據實際情況而定
✿Atelier De C Ć Collection ：根據預購量逐件製造，需時約20至40個工作天。
如布料不足，我們會在付款後8個工作天內立刻進行退款。
✿其他品牌 或 進口商品：如現貨售罄，我們會盡快補貨，一般需時10至30個工作天
如商品缺貨，我們會在付款後8個工作天內立刻進行退款。
請客人購物前先閱讀購物前須知 歡迎新客人關注我們的Instagram story，以便及時瞭解我們店鋪的最新動態。
所有客人直接在網站上用信用卡或選擇線下付款下單便可（香港 ，台灣，澳門，日本和歐洲等地區也適用） （線下付款如Payme /FPS/ATM只適用於香港客人和需要盡快完成付款）
*我們的經營方式通常是每個月更新新款並在網站上開放預購，持續時間為2至4天。預購截止後，我們會停止網站預購並開始訂購布料製造衣服，需要20至40個工作日的時間。當完成訂單的大約80%時，我們會陸續發貨，並同時更新網站，開放新一輪的預購。
新品優惠限額到了會變回原價，某些款式預購限額到了也會提早顯示售罄的狀態 其餘不是預購的日子，網站上大部份貨品都是會顯示售罄的
由於每個月需要同時製造大量衣服和設計新款，因此我們一般不接受緊急訂單。如果您想購買衣服用於拍攝或旅行，請注意時間並提前訂購。
需要注意的是，網站上並非每個款式都可以重復開放預購。每月可預訂的衣服僅限於當月的新款和部分舊款商品。某些衣服可能會固定每月重復開放預購，或僅在當月限定預購 希望以上信息能夠幫助新留意的客人更好地瞭解我們的經營方式，感謝各位熟客支持
收件地址是台灣的話需要下載Ez Way APP進行台灣海關實名認證，我們在衣服做好後寄出前會發出電郵通知的。
台灣客人請填寫完整的中文地址，中文名字和身份證號碼。 香港客人填寫順豐地址，請務必填寫編號並且下載順豐app以便方便接收收件通知 請大家一併填寫該地址所屬的地區，例如香港大嶼山區馬灣，深水埗區南昌，台灣新北市板橋區北門街，台北市大同區南京西路，澳門澳門半島，澳門路環區等
避免系統混亂和考慮公平的原則，請注意網站訂單一經成功確立後便不能再改變內容或取消！ 一般情況下，拼單不予免除運費，因為每一個訂單第三方平台也會收取相應的附加費 ，非常抱歉！
有關選錯款式或衣服尺寸問題，我們不予退款或換貨，不好意思！請下單時慎重選擇尺寸 一般複雜紋理和蕾絲的布料比較容易勾𢇃和普遍採取不鎖邊設計，而黑色布料則必定會有掉色的風險，建議勿與淺色衣服一起清洗或與淺色的服飾袋子或飾物和傢俬等物件有過多的磨擦。大家購買前要考慮這些風險
提醒大家我們一般都是不能定制尺寸的，亦不設售後定制衣服尺寸和更改尺寸服務
若果是收件人個人的關係，沒有及時領取包裹，造成的第二次運費是需要自付的（請注意香港地區以外的客人，如果有需要退回包裹的話，要自行使用順豐退回，購買前也要把這個情況考慮進去）
如遇上質量問題，例如衣服有破洞和損壞等等的異常問題，請在包裹簽收後二十四小時内聯絡我們，我們會盡力協助的，布料足夠的話會盡快加工修補或再做，否則會立即退款處理。但 逾時不受理 （完美主義者請慎重考慮） （完美主義者請慎重考慮） （完美主義者請慎重考慮）
一次性購物滿港幣3800可以成為會員，下個月開始才會定時收到每次網站預購的八五折優惠碼每次都是不同的優惠碼，優惠碼不能在訂單確認後使用
*關於不能預購舊款衣服的事宜
非常抱歉，我們無法確定衣物何時能再次開放預訂。我們店的特點是更新周期和款式比較密集。大部分衣服都是由我們品牌設計和製作，只有少部分從韓國、日本、歐洲等地的批發商處取貨。 因此，我們無法每個月都開放所有舊款式，因為有些布料可能已經無法再次訂購。另外，如果開放太多款式，我們可能需要一次購買超過二百多款布，這對於我們來說是一個挑戰，因為我們的人手和工作空間有限，無法在約一個月的時間內完成這樣的工作量。 然而，如果我們開放所有款式但限制可製作的數量，那麼工作室每個月亦要準備數百款布，沒有足夠的空間工作。雖然允許開放所有款式可能是最理想的情況，但實際情況考慮到我們的限制，才會衍生這樣的安排。 故此網站上並非每個款式都可以重復開放預購。每月可預訂的衣服僅限於當月的新款和部分舊款商品。某些衣服可能會固定每月重復開放預購，或僅在當月限定預購
✿本公司保留對優惠及任何爭議之最終決定權，並可更改優惠之條款及細則而不作另行通知。
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PAYMENT
Place your order directly on this site:
Check out online:
▲ Credit card by Stripe
VISA, Mastercard, American Express, Discover, JCB are securely supported by Stripe.Our credit card payment system.
Check out offline (HK Customers Only)
Once you have done the order on this site, you may choose to check out the items offline.
More info would be shown on the checkout page and here are the payment methods you can choose:
Payme
FPS
Online Banking
ATM
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SHIPPING
▲We ship to most countries worldwide. If your country does not come up as an option please contact us. Items are shipped from Hong Kong, Europe and Japan most of the time.
▲We ship parcels via SF Express for Hong Kong customers and international customers.
▲Shipping costs are calculated according to destination and weight/size.
▲Free Standard Shipping is offered on orders over HKD400 within Hong Kong.
▲Customers are responsible for any duties or taxes imposed by the customs authority of the delivery country.
Self-pickup Service: We recommend costumer to choose Self-pickup Service of SF express. SF express have established over 800 S.F. Stores, S.F. Express Service Centers, EF Lockers and S.F. Service Points in Hong Kong to provide parcels self-pickup service. Please choose your nearby SF self-pickup point here. Do note down the the store code and full address when you process the order.
▲Once item is shipped, we will not be responsible for items lost or damaged during transit.
▲If you have not received the parcel yet, please kindly check if you have received a delivery card from Hong Kong Post Office or SF express, any missed call or an SMS message from SF Express. Redelivery may be arranged with additional charge if you fail to get your parcel before the pick-up period lapses.
TRANSIT TIME
▲If product is in stock your order will be processed & shipped 3-8 business days after payment. (Apply to HK customers only)
▲Most of the products are made-to-order and will therefor be shipped in (expected) 25 - 40 working days after placement.
▲Pre-order items will be processed & shipped in around 25 - 40 working days after placement, and it is
(Apply to HK customers only). Please note that it is not the promised date.
▲International Postal Shipping: 6-30 days
Working Days means Mondays through Fridays, excluding legal holidays.
CUSTOMS & DUTIES
▲For international orders, you may be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest to check your local office to avoid unexpected charges.
▲It is NOT possible to redirect your order once it is dispatched. Make sure your address provided is accurate at the check-out counter. Under NO circumstances, compensation for missing parcels shall be made to you due to incorrect or incomplete shipping address.
RETURNS
▲Products bought from ▲C are non-returnable unfortunately. We also do not accept exchanges or refunds in general. Please take a look of the size and info carefully before purchasing.
▲For special circumstances, please contact us if you need a return or exchange and await our instructions before proceeding. Clients are responsible for return shipping charges.
Products must be returned unused and in the same condition as they were upon receipt and with the original packaging. If you wish to return your order you must let us know within 24 hours of reception and have returned the items within another 7 days. Please let us know through the contact form if you wish to return your order. Free shipping does not apply to returned goods. We do not accept refund and return in general.
▲Sale or discounted items are final sale, and cannot be exchanged or refunded at any case.
▲In the case of defects or damaged goods, please contact us so that we can arrange an exchange or refund. ▲C will cover return shipping costs.
▲We are not able to alter or cancel orders once they have been placed.
Refused or unclaimed packages are subject to a 10% restocking fee.
▲The estimated date of arrival for PRE-ORDER items are between 20-40 working days, owing to the difference in duration of manufacturing. We are sorry that sometimes ordered items might be out of stock due to insufficient fabric supply or any uncontrollable cases. If for any reasons we are unable to fulfil your order, we will let you know at the earliest opportunity and refund is applicable.
PRIVACY POLICY
▲Any information you provide is confidential and will only be used for order processing, marketing and the like. We will not disclose details to any third-parties without your consent.
▲Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.
▲Atelier De C Ć reserves the rights to amend these terms and conditions. We will notify you in advance of any changes.
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✿Atelier De C Ć reserves the final right to suspend, modify or terminate this event and/or any of the terms and conditions without prior notice. In case of dispute, the decision of Atelier De C Ć shall be final.
▲If you are in a rush, have concerns, or prefer a different shipment or other payments option,
please email us at Email:atelier.charlotte.c@gmail.com or contact me via Instagram direct message, WhatsApp(+852 61917959),or Contact form.
Please read these terms and conditions carefully. By using the Site, you are deemed to have accepted these Terms and Conditions.